1. What is the general processing and shipping time for my order?                                   
2. Where do you ship to?
3. What are your shipping & handling fees?
4. How may I pay for an order?
5. What if my item is lost or damaged?
6. Warranties
7. What if I receive the wrong item or it's defective?
8. What is your exchange and refund policy?
9. Privacy Policy
10. Terms of Use Statement
11. Do you gift wrap or have gift certificates?

Q. What is the general processing and shipping time for an order?

A. Orders are generally processed and shipped within 3 -10 buiness days depending on the item and the availablity. If there is a stock issue you will be notified asap either by email or phone. During our busy fall and winter months, some orders may take slightly longer to ship. Sometimes depending on the order, in stock items may not be shipped until out of stock items are available to save on shipping and handling costs. Custom made orders (such as our mattress toppers and heavy weight comforters) can take anywhere from 1 to 2 weeks and are not returnable unless there is a manufacturing defect.

Generally orders ship via UPS but some smaller orders may be shipped via the USPS (orders to Hawaii are shipped via USPS). Packages over $25.00 are automatically insured. Please be aware that once an order has been submitted and processed for shipping, we are unable to change the quantities, the 'ship to' location or cancel the order.

Q. Where do you ship to?

A. Our Pure Rest product line ships to all 50 states via UPS whenever possible. However, if the 'ship to' address is in an area that can not be shipped to by UPS (some areas of Hawaii or Alaska), your products will be shipped via the USPS.

For orders outside the U.S (Canada only),  contact No Feathers Please before ordering for freight quotes, shipping information and arrangements.  We can not ship to P.O. Boxes.

Q. What are your shipping and handling fees?

*We are happy to provide shipping and handling to Canada, Alaska and Hawaii, however additional shipping fees and terms apply to these areas. International rates also vary. An additional fee of 6% is added to the cost of the merchandise total for Canada, Alaska & Hawaii. Example: If your total is $100.00, add $6.00 + 12.99 for the total shipping & handling fee of $18.99.The additional 6% added to orders for Canada  DOES NOT cover the cost of custom taxes, duties or any other fees assessed by your country or province upon receiving shipment. Customers are responsible for all additional customs taxes, fees and duties.  Back to top

Q. How may I pay for an order?

A. At No Feathers Please, we except American Express, Visa,  Mastercard and PayPal. We do not except Diners or Discover Card at this time. We are also secured through VeriSign encryption for a safe, secure shopping environment (see our Contact and Check Out pages).  If you prefer using your PayPal account, we are PayPal verified.  Simply click on the gold PayPal medallion on the bottom of each page.

We also accept orders by phone. Please contact us at 1-619-741-8120.  We are able to take money orders or personal checks for purchases. Please make checks out to "No Feathers Please" and send your payment to P.O. Box 632 Lemon Grove, CA 91946.  However, please be aware that your items will not ship until your personal check has cleared. This can delay shipping of your products up to two weeks.

We do not accept credit cards from outside the U.S.  If you reside outside the U.S. and would like to purchase a product from us, please email us at: support@nofeathersplease.com or use the auto form on our contact page for more information.  Back to top.

Q. What type of warranties do you offer?

A. In order for the warranty to be valid, you must: provide the law label from your product and provide a copy of proof of purchase. We offer a 3 year limited warranties on our pillows, comforters and mattress protectors. Items covered on our pillows are defective stitching, clumping of fill materials, excessive loss of fluff (except all cotton pillows - all cotton tends to pack after a few years). 

If Items that are not usually kept in stock and must be manufactured at the time of ordering are considered Custom Orders. These orders (such as our heavy weight  eco-wool and o-wool comforters) are not returnable unless there is a manufacturing defect. We can not accept them for return if you decide that you do not like the weight, so please be sure that you want the heavier weight comforter before ordering. It is recommended that you consider the inside temp you keep your house at in the winter and/or the weight you prefer to sleep under. 

What is covered on manufacturing defects: on our comforters we cover defective stitching, defective quilting and clumping of fill material. Mattress protectors are covered for defective stitching, defective quilting, clumping of fill materials and broken or torn elastics. What is NOT covered by our warranties: stains, soiling, burns, damage caused by moving, transportation costs, comfort preference, sheet fit, damage due to abuse, odors, wool comforters used without a duvet cover, pillows and comforters that have been washed, pitting of fabric from washing.

If a defect that is covered by our warranties is discovered during the warranty period, we will repair or replace at our option the defective items within a reasonable period of time. We reserve the right to refuse service or invalidate this warranty when upon inspection the item is found to be other than defective materials or workmanship. We do not warrant that our products are suitable for any person's medical condition. If you are not sure, check with your doctor before ordering or using any of our products.  Per Federal Health & Safety Laws, used bedding can not be accepted for returns. Only defective workmanship in the item can be accepted for exchange or returns. Back to top.

Q. What is your exchange, return & refund policy?

A. Please read carefully and be sure you understand our policies. Please also read our Privacy Policy and Terms of Use Statement . If you have any questions, do not hesitate to contact us for assistance.  Please call or email about an order before returning - do not refuse the shipment. This will result in additional shipping charges to your credit card plus a 20% restocking fee.

Please be aware that federal and state health laws prevent us from accepting bedding that has been used, slept on, altered or sheets that have been washed. Pillows can not be accepted for return unless they are in their original packaging. To test a pillow or other items for allergy concerns, please only open one small corner of the package and check/smell the fabric to see if you have a reaction to the wool, cottons, natural rubber or kapok. 

1. If you have changed your mind about a product or product color, decide you do not like it or wish to return/exchange your product, you may return the item within 30 days, but all  returns must be in new condition - UNUSED, UNWASHED, AND UNDAMAGED. No cigarette smoke, dirt, rips, tears, fragrance.
2. You must contact No Feathers Please at 619-741-8120 to get authorization for a return/exchange. Do not refuse the shipment as this can result in your credit card being billed twice for shipping and handling plus a 20% restocking fee.
3. We can accept returns up to 90 days if the items are in original packaging. However there is a 20% restocking fee and store credit issued. If the packaging is missing, a 30% restocking fee is charged and a store credit issued.

You must contact No Feathers Please for authorization to return an item. Please complete and use the return form shipped with your product. Items will not be accepted without prior, approved authorization. Please call 1-619-741-8120 to obtain return approval. Once we have received the item in new condition, your account will be credited. Returns after 30 days will be assigned an in store credit.

We will cover the cost of shipping back to us any defective product and/or if we have shipped you the wrong item. If you have changed your mind about a product, ordered the wrong item or wish to exchange it for another (within 30 days) shipping and handling fees will apply. Due to the increase in shipping fees, we are no longer able to cover the cost of exchanges and we apologize for any inconvenience. If your not sure about a product before ordering, please contact us for assistance to avoid exchange issues or problems.

State and Federal health laws prevent the return of used bedding. Exchanged items must be in perfect condition, can not be used, washed or altered in any way. Pillows must be in their original packaging with an opening no larger than several inches (if you opened a corner to conduct a test for reaction to cotton or wool).  If you have changed your mind about an item and want to return it and obtain a refund, you will be responsible for shipping costs on items that you wish to return. Refusing a shipment can result in your being charged for the return shipping fees. Back to top.

Q. Do you have gift certificates and offer gift wrapping services?

A. Yes, we offer both basic gift wrapping services starting at 5.00 on each item, up to 20.00 for larger items such as comforters. We also offer gift certificates. Contact No Feathers Please at  619-741-8120 to set up a gift certificate or for your gift wrapping needs.   Back to top.

support@nofeathersplease.com

619-741-8120