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NoFeathersPlease.com BBB Business Review

NoFeathersPlease.com is also licensed by the California Department of Consumer Affairs. License #H155971 
Shipping, Warranties, Ordering, Returns & Exchanges

1.  What is the general processing and shipping time for my order?                                   

2.  Where do you ship to?

3.  What are your shipping & handling fees and what exclusions apply?

4.  What if my item is lost or damaged?

5.  How may I pay for an order?

6.  Warranties

7.  What is your exchange and refund policy?

8.  What if I receive the wrong item or it's defective?

9.  Privacy Policy

10.  Terms of Use Statement

11.  Do you gift wrap or have gift certificates?

Q1. What is the general processing and shipping time for an order?

A. Orders are generally processed and shipped within 3 - 10 business days depending on the item and the availability. If there is a stock issue you will be notified asap. During our busy fall and winter months, some orders may take slightly longer to ship and may need to be manufactured. Custom made orders (items that are a special size, fill weight or outer fabric) can take anywhere from 1 to 2 weeks to be manufactured. Custom orders are not returnable unless there is a manufacturing defect.

In most cases orders ship via UPS but smaller orders may be shipped via the U.S. Postal Service (USPS). Most orders to Hawaii are shipped via USPS to hold down the cost of shipping. Packages over $25.00 are automatically insured. Please be aware that once an order has been processed for shipping, we are unable to change the quantities, the 'ship to' location or cancel the order.

Q2. Where do you ship to?

A. We ship to all US states via UPS whenever possible and to Canada using the Canadian Postal system whenever possible. If the 'ship to' address is in an area that can not be shipped to by UPS (some areas of Hawaii or Alaska), your products will be shipped via the USPS. Because UPS and FEDEx both assess a brokerage/courier fee for processing a package through Canadian customs, we try to ship via the Canadian Post when possible depending on the size of items. Please contact us first for a shipping quote on larger items such as mattress toppers or comforters. See below for rates on shipping to Canada, Alaska and Hawaii. Back to top.

Q3. What are your shipping and handling fees?

  1. During special sales events where free shipping and handling is offered, customers in Canada are responsible for covering the cost of any duties, taxes or fees assessed by their country. Additional courier fees charged by UPS or FEDEx are not covered in the free shipping and handling offer. Where possible and depending on the size of the item we will try to ship via the US postal service to save on additional fees assessed by courier companies.

Merchandise

Sub total:

Shipping & Handling Fee*

  $00.00

  $19.99

  $8.99

  $20.00

  $39.99

  $9.99

  $40.00

  $59.99

  $10.99

  $60.00

  $79.99

  $11.99

  $80.00

$99.99

$12.99

$100.00

$124.99

$14.99

$125.00

$149.99

$15.99

$150.00

$224.99

$17.99

$225.00

$249.98

$19.99

$249.99

 and up

------

Free S/H

applies to all US destinations EXCEPT to HI and AK

 *During special sales events mattress toppers which are considered freight due to their size and weight will not qualify for free shipping.  A flat fee of $60.00 is charged per topper to cover shipping charges to all destinations. Additional charges to AK, HI and Canada may apply. The shipping & handling fees for orders to Canada DOES NOT cover the cost of custom taxes, duties or any other fees assessed by your country or province upon receiving shipment. Customers are responsible for all additional customs taxes, fees and duties. 

Merchandise

Sub total:

Prices do not apply to mattress toppers. Please contact us first for a quote

*Shipping & Handling Fees for HI, AK and CANADA

$00.00

$19.99

$11.99

$20.00

$39.99

$15.99

$40.00

$59.99

$18.99

$60.00

$79.99

$22.99

$80.00

$99.99

$25.99

$100.00

$124.99

$28.99

$125.00

$149.99

$31.99

$150.00

$224.99

$33.99

$225.00

$299.99

$35.99

$300.00

$325.00

$38.99

$325.00

and UP

$41.99

Please contact us first for shipping rates on mattress toppers due to the size and weight of these items to AK, HI and Canada. We reserve the right to adjust our product, shipping and handling policies and rates as necessary. Policies and rates are subject to change without notice.

EXPEDITED 2 Day & OVERNIGHT SHIPPING: We are happy to offer expedited shipping, please contact us for a quote before purchasing your item. We do not refund for delayed expedited air shipments that are affected by weather or other circumstances beyond our control.  Back to top

Q4. What if my shipment is lost or damaged?

A. We must verify that your item has been lost, stolen or damaged. If you believe your items have been lost or stolen, please contact NoFeathersPlease.com as soon as possible to expedite your claim. If you believe your order was damaged during shipping or if your order appears to possibly contain damaged products, please indicate "Possible Damage" on your return form. This will help us to expedite your claim. If your products are indeed damaged, contact us for assistance. Please retain all packaging items (box, bubble wrap, tape, invoice, etc.).  

Q5. How may I pay for an order?

A. We accept American Express, Visa, Mastercard and PayPal. We do not except Diners or Discover Card at this time. We are also secured through VeriSign encryption for a safe, secure shopping environment (see our Contact and Check Out pages).  If you prefer using your PayPal account, we are PayPal verified.  Simply click on the PayPal symbol at checkout to process your order. 

We also accept orders by phone. Please contact us at 1-619-741-8120.  We are able to take money orders and personal checks for purchases. Include with your order request your money order or check made out to "No Feathers Please" and send your payment to NoFeathersPlease.com P.O. Box 632 Lemon Grove, CA 91946.  However, please be aware that your items will not ship until your personal check has cleared. This can delay the shipping of your products up to two weeks.  We apologize for any inconvenience but we currently do not accept credit cards from outside the U.S. or Canada.    

Q6. What type of warranties do you offer?

A. In order for the warranty to be valid, you must: provide the law label from your product and provide a copy of proof of purchase. We offer a 3 year limited warranties on our pillows, comforters and mattress protectors. Items covered on our pillows are defective stitching, clumping of fill materials, excessive loss of fluff (except all cotton pillows - all cotton tends to pack after a few years). 

COMFORTERS, TOPPERS, MATTRESS PADS, PILLOWS: per California state health laws, these items can not be returned once opened unless there is a manufacturing defect. Please be sure that you have the correct style, fill weight and size before ordering. If you are not sure, please contact us for assistance. If comforters, mattress pads are opened and you wish to return, these items are inspected before refunds are authorized. If your item has dirt, tears, been altered, has a scent, is covered with hair, etc., then refunds can not be issued as the item can not be resold. A store credit will be issued in lieu of a refund.

We can not accept them for return if you decide that you do not like the weight, so please be sure about the fill weight on your comforter before ordering. For your comforter fill weight, it is recommended that you consider the inside temp you keep your house at during the seasons and/or the weight you prefer to sleep under. If you are not sure, please do not hesitate to contact us before ordering.

What is covered on manufacturing defects: on our comforters we cover defective stitching, defective quilting and clumping of fill material. Mattress protectors (pads) are covered for defective stitching, defective quilting, clumping of fill materials and broken or torn elastics.

What is NOT covered by our warranties: stains, soiling, burns, damage caused by moving, transportation costs, comfort preference, sheet fit, damage due to abuse, odors, wool comforters used without a duvet cover, pillows and comforters that have been washed, pitting of fabric from washing.

If a defect that is covered by our warranties is discovered during the warranty period, we will repair or replace at our option the defective items within a reasonable period of time. We reserve the right to refuse service or invalidate this warranty when upon inspection the item is found to be other than defective materials or workmanship. We do not warrant that our products are suitable for any person's medical condition. If you are not sure, check with your doctor before ordering or using any of our products.  Per Federal Health & Safety Laws, used bedding can not be accepted for returns. Only defective workmanship in the item can be accepted for exchange or returns. Back to top.

Q7. What is your exchange, return & refund policy?

A. Please read carefully and be sure you understand our policies. Please see our Privacy Policy and Terms of Use Statement. If you have any questions, do not hesitate to contact us for assistance.  Please call or email about an order before returning - do not refuse the shipment. This will result in additional shipping charges to your credit card plus a 20% restocking fee.

Please be aware that federal and state health laws prevent us from accepting bedding that has been used, slept on, altered or sheets that have been washed.  Pillows can not be accepted for return unless they are in their original packaging. To test a pillow or other items for allergy concerns, please only open one small corner of the package and check/smell the fabric to see if you have a reaction to the wool, cottons, natural rubber or kapok. 

  • If you have changed your mind about a product or product color, decide you do not like it or wish to return/exchange your product, you may return the item within 30 days, but all returns must be in new condition - UNUSED, UNWASHED, AND UNDAMAGED. No cigarette smoke, dirt, rips, tears, fragrance or pet dander. Please retain all original packaging if you need to return the item. If your item is stuffed (comforters, pillows, mattress toppers, mattress pads) California state health laws prevent the return (unless there is a manufacturing defect) and resell of these items .
  • You must contact NoFeathersPlease.com at 619-741-8120 to get authorization for a return/exchange. Do not refuse the shipment as this can result in your credit card being billed twice for shipping and handling plus a 20% restocking fee.
  • We can accept returns up to 90 days if the items are in original packaging. However there is a 20% restocking fee and store credit issued. If the packaging is missing, a 30% restocking fee is charged and a store credit issued.

Q8. What if I receive the wrong item or it's defective?

A. You must contact us for authorization to return an item. Items will not be accepted without prior, approved authorization. Please call 1-619-741-8120 or email us at support@nofeathersplease.com to obtain return approval. If you receive a defective product or if we have shipped you the wrong item, we cover the cost of shipping. If the product does not perform as expected within the warranty phase, it will be the manufacturer's decision to replace or repair the item.

Not following the washing/care or cleaning instructions on the product can invalidate the warranty and a refund will not be issued for items not cleaned and cared for as recommended by the manufacturer or if used in a manner not intended.

If you have changed your mind about a product, ordered the wrong item or wish to exchange it for another (within 30 days) customer will cover the cost of shipping and handling fees. Due to the increase in shipping fees, we are no longer able to cover the cost of exchanges and we apologize for any inconvenience. If you’re not sure about a product before ordering, please contact us for assistance to avoid exchange issues or problems.

California state health laws prevent the return of used bedding. Exchanged items must be in perfect condition, can not be used, washed or altered in any way. Pillows must be in their original packaging with an opening no larger than several inches (if you opened a corner to conduct a test for reaction to cotton or wool).  If you have changed your mind about an item and want to return it and obtain a refund, you will be responsible for shipping costs on items that you wish to return. Refusing a shipment can result in your being charged for the return shipping fees. Back to top.

Q9. Privacy Policy

A. Privacy Policy For visits to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumers and used by us to contact consumers for marketing purposes.

If you do not wish to receive marketing offers from us in the future, please send an email to support@nofeathersplease.com  or use the safe unsubscribe feature of our email newsletters and marketing promotions.  Back to top.

Q10. Terms of Use Statement.  

A. Terms of Use Statement:You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use. No Feathers Please reserves the right to adjust or change pricing at any time without notice.  If you have any questions, concerns or other issues please contact No Feathers Please before purchasing any of the items offered on our website. If you do not understand the product information or do not understand the website content,  please do not use this website.           

Q11. Do you have gift certificates and offer gift wrapping services?

A. Yes, we offer both basic gift wrapping services starting at 5.00 on each item, up to 20.00 for larger items such as comforters. We also offer gift certificates. Contact us at 619-741-8120 to set up a gift certificate or for your gift wrapping needs.   Back to top.



Organic pillow and bedding display

Buy and support products made in the USA!

Your purchase helps to support small family farms and businesses here in the USA while helping to provide healthy organic living standards for you and your family. 

support@nofeathersplease.com   619-741-8120 PST