A. Orders are generally processed and shipped within 3 - 10 business days depending on the item and the availability. If there is a stock issue you will be notified asap either by email or a phone call. During our busy fall and winter months, some orders may take slightly longer to ship and may need to be manufactured. Custom made orders (such as our mattress toppers and heavy weight comforters) can take anywhere from 1 to 2 weeks to be manufactured. Generally these items are not kept in stock and considered a custom item. Custom orders are not returnable unless there is a manufacturing defect.
In most cases orders ship via UPS but some smaller orders may be shipped via the U.S. Postal Service (USPS). Most orders to Hawaii are shipped via USPS to hold down the cost of shipping. Packages over $25.00 are automatically insured. Please be aware that once an order has been processed for shipping, we are unable to change the quantities, the 'ship to' location or cancel the order.
A. We ship to all US states via UPS whenever possible and to Canada using the Canadian Postal system whenever possible. If the 'ship to' address is in an area that can not be shipped to by UPS (some areas of Hawaii or Alaska), your products will be shipped via the USPS. Because UPS and FEDEx both assess a brokerage/courier fee for processing a package through Canadian customs, we try to ship via the Canadian Post when possible depending on the size of items. Please contact us first for a shipping quote on larger items such as mattress toppers or comforters. See below for rates on shipping to Canada, Alaska and Hawaii. Back to top.
*During special sales events we may offer free Shipping and Handling to Hawaii, Alaska or Canadian destinations for all products with the exception of mattress toppers which are considered freight due to their size and weight. A flat fee of $60.00 is charged per topper to cover shipping charges to all destinations. See below for shipping rates to these areas during non-sales events. The shipping & handling fees for orders to Canada DOES NOT cover the cost of custom taxes, duties or any other fees assessed by your country or province upon receiving shipment. Customers are responsible for all additional customs taxes, fees and duties.
Please contact us first for shipping rates on mattress toppers due to the size and weight of these items to AK, HI and Canada. We reserve the right to adjust our product, shipping and handling policies and rates as necessary. Policies and rates are subject to change without notice.
EXPEDITED 2 Day & OVERNIGHT SHIPPING: We are happy to offer expedited shipping, please contact us for a quote before purchasing your item. We do not refund for delayed expedited air shipments that are affected by weather or other circumstances beyond our control. Back to top
A. We must verify that your item has been lost, stolen or damaged. If you believe your items have been lost or stolen, please contact No Feathers Please as soon as possible to expedite your claim. If you believe your order was damaged during shipping or if your order appears to possibly contain damaged products, please indicate "Possible Damage" on your return form. This will help us to expedite your claim. If your products are indeed damaged, contact No Feathers Please for assistance. Please retain all packaging items (box, bubble wrap, tape, invoice, etc.).
A. At No Feathers Please, we accept American Express, Visa, Mastercard and PayPal. We do not except Diners or Discover Card at this time. We are also secured through VeriSign encryption for a safe, secure shopping environment (see our Contact and Check Out pages). If you prefer using your PayPal account, we are PayPal verified. Simply click on the PayPal symbol at checkout to process your order.
We also accept orders by phone. Please contact us at 1-619-741-8120. We are able to take money orders and personal checks for purchases. Include with your order request your money order or check made out to "No Feathers Please" and send your payment to P.O. Box 632 Lemon Grove, CA 91946. However, please be aware that your items will not ship until your personal check has cleared. This can delay the shipping of your products up to two weeks. We apologize for any inconvenience but we currently do not accept credit cards from outside the U.S. or Canada.
A. In order for the warranty to be valid, you must: provide the law label from your product and provide a copy of proof of purchase. We offer a 3 year limited warranties on our pillows, comforters and mattress protectors. Items covered on our pillows are defective stitching, clumping of fill materials, excessive loss of fluff (except all cotton pillows - all cotton tends to pack after a few years).
Items that are not usually kept in stock and must be manufactured at the time of ordering are considered Custom Orders. These orders (such as our mattress toppers, heavy weight eco-wool and certified wool comforters) are not returnable unless there is a manufacturing defect. We can not accept them for return if you decide that you do not like the weight, so please be sure that you want the heavier weight comforter before ordering. It is recommended that you consider the inside temp you keep your house at in the winter and/or the weight you prefer to sleep under.
What is covered on manufacturing defects: on our comforters we cover defective stitching, defective quilting and clumping of fill material. Mattress protectors (pads) are covered for defective stitching, defective quilting, clumping of fill materials and broken or torn elastics.
What is NOT covered by our warranties: stains, soiling, burns, damage caused by moving, transportation costs, comfort preference, sheet fit, damage due to abuse, odors, wool comforters used without a duvet cover, pillows and comforters that have been washed, pitting of fabric from washing.
If a defect that is covered by our warranties is discovered during the warranty period, we will repair or replace at our option the defective items within a reasonable period of time. We reserve the right to refuse service or invalidate this warranty when upon inspection the item is found to be other than defective materials or workmanship. We do not warrant that our products are suitable for any person's medical condition. If you are not sure, check with your doctor before ordering or using any of our products. Per Federal Health & Safety Laws, used bedding can not be accepted for returns. Only defective workmanship in the item can be accepted for exchange or returns. Back to top.
Please be aware that federal and state health laws prevent us from accepting bedding that has been used, slept on, altered or sheets that have been washed. Pillows can not be accepted for return unless they are in their original packaging. To test a pillow or other items for allergy concerns, please only open one small corner of the package and check/smell the fabric to see if you have a reaction to the wool, cottons, natural rubber or kapok, buckwheat or millet hull fill materials.
A. You must contact No Feathers Please for authorization to return an item. Items will not be accepted without prior, approved authorization. Please call 1-619-741-8120 to obtain return approval. We will cover the cost of shipping back to us and return shipping to you, any defective product and/or if we have shipped you the wrong item. If the product does not perform as expected within the warranty phase, it will be the manufacturer's decision to replace or repair the item.
Not following the washing/care or cleaning instructions on the product can invalidate the warranty and a refund will not be issued for items not cleaned and cared for as recommended by manufacturer or if used in a manner not intended.
If you have changed your mind about a product, ordered the wrong item or wish to exchange it for another (within 30 days) customer will be responsible for shipping and handling fees. Due to the increase in shipping fees, we are no longer able to cover the cost of exchanges and we apologize for any inconvenience. If you’re not sure about a product before ordering, please contact us for assistance to avoid exchange issues or problems.
State and Federal health laws prevent the return of used bedding. Exchanged items must be in perfect condition, can not be used, washed or altered in any way. Pillows must be in their original packaging with an opening no larger than several inches (if you opened a corner to conduct a test for reaction to cotton or wool). If you have changed your mind about an item and want to return it and obtain a refund, you will be responsible for shipping costs on items that you wish to return. Refusing a shipment can result in your being charged for the return shipping fees. Back to top.
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A. Yes, we offer both basic gift wrapping services starting at 5.00 on each item, up to 20.00 for larger items such as comforters. We also offer gift certificates. Contact No Feathers Please at 619-741-8120 to set up a gift certificate or for your gift wrapping needs. Back to top.
*Please check with us before ordering one of our mattress toppers, Wool or Eco-Wool hand tufted comforters if you need these items right away. These products are not always immediately available in all sizes and may require extra manufacturing time of at least one week or more. These items are considered a custom order as they are not kept in stock. Please be aware that custom orders are not returnable unless there is a defect in the manufacturing. Please see our warranty section on this page for additional information.